We don't refund delivery charge for those countries outside the EEA (European Economic Area).
You've got 14 days to start the return process from the day you receive it. Unfortunately we cannot accept returns after this time.
If you are placing an order within Canada, there is no customs and import duties. If you are placing an order for US, you will be responsible for customs and imports duties.
But keep checking back with us as we will be expanding our delivery operations!
We're really sorry to hear that you've received a product that's not in perfect condition. We can get this fixed for you please send us a message. Please make sure to include the Order #, the product name, and a include a photo of the product that is faulty.